- All orders require a minimum 50% deposit, and we start making the ordered products after receiving the deposit.
- The usual lead time is 7 days; if there are special circumstances, we will communicate with the customer before the order is placed.
- After the order is completed, we will send pictures and videos of the products to the customer and also accept video calls and other means of checking from the customer.
- After it confirms that there is no problem with the order, the customer needs to replenish the order amount.
- After receiving the funds, we will send out the products and synchronise the logistics information with the customer.
1. Time for return and exchange
- Items shipped from Annabelle Hair can be returned and exchanged within 10 days of receipt of shipment.
2. Conditions for return and exchange
Goods are unprocessed, unused
Goods have manufacturing errors
Goods are returned exactly at the location provided by the Annabelle Hair within the allotted time.
3. Return shipping cost
Annabelle Hair will pay for the return shipping cost when the goods were wrongly sent or have manufacturing errors.
Customers will pay for the return shipping cost when the goods are defective or damaged by customers.
4. Refund
- With items match the conditions for return and exchange, Annabelle Hair will issue a refund by Paypal or HongKong bank account.
1. Price list: OFFICIAL PRICE USED FOR ALL SYSTEM
2. Discount
1 month retail customers who buy over 3kg of goods: At the final invoice, customers will get $ 40 off
NOTE: In the customers’final voucher, the relevant documents must be clearly stated to receive the discount
• Wholesale customers discount on orders
– Buy over 10kg discount 5$/kg
– Buy over 30kg discount 10$/kg
3. Discount programs
Discount for customer according to the company’s specific program (not including discount above)
- Provide FedEx, DHL, UPS, etc..
- Delivery from Vietnam or China
Payment Method include Bank Transfer and Paypal
- Regulations on paypal payment
- Don’t accept paypal transactions ≥ $1000
- All transactions on paypal must send goods to the paypal address
- Don’t accept paypal to customers having precedent with holding paypal money
- The fastidious customer should not be allowed to pay paypal
- Countries with difficult customs clearance of goods: Asia, Brazil, Mexico
- Paypal fee: 5%